Wicker Outdoor Furniture (Pty) Ltd – Return & Refund Policy
At Wicker Craft Creations, we take pride in the quality and craftsmanship of our wicker furniture. Each piece is carefully made to ensure durability, comfort, and style. If for any reason you are not satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Return requests must be made within 7–14 days of delivery (adjust as needed for your business).
Custom-made or made-to-order furniture pieces are non-refundable, unless they arrive damaged or defective.
2. Damaged or Defective Items
If your item arrives damaged or defective:
- Please notify us within 48 hours of delivery.
- Provide clear photos of the damage and packaging.
- We will arrange a replacement, repair, or refund at no additional cost.
3. Return Process
To initiate a return:
- Contact us at [your email address] with your order number and reason for return.
- We will provide return instructions and approval.
- Ship the item back to the address provided.
Please note:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
4. Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
Shipping fees (if applicable) are non-refundable, unless the return is due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us to arrange the process.
6. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized furniture
- Items that have been used, altered, or damaged after delivery
- Clearance or sale items (if applicable)
7. Cancellations
Orders may be cancelled within 24 hours of purchase. After this period, production or processing may have already begun, especially for handmade items.
8. Contact Us
If you have any questions about our return policy, please contact us:
Email: info@wickercraftcreations.co.za
Phone: +27 624685405
Business Address: Wicker craft company R511 makalani hartbeespoort dam northwest 0216
We value your trust and strive to ensure you are completely satisfied with your Wicker Outdoor Furniture (Pty) Ltd purchase.
