Shipping & Delivery Policy – Wicker Outdoor Furniture (Pty) Ltd
At Wicker Outdoor Furniture (Pty) Ltd, we are committed to delivering your furniture safely and efficiently across South Africa. Please read our shipping policy carefully for information regarding delivery times, shipping procedures, and customer responsibilities.
Delivery Areas
We currently deliver within South Africa only.
Delivery availability may vary depending on your location and accessibility.
Delivery Days
Our deliveries operate from:
Monday – Saturday
We do not normally deliver on Sundays or public holidays unless special arrangements have been made.
Delivery Timeframe
Standard delivery usually takes approximately:
3 – 6 working days
depending on:
- Product availability
- Delivery location
- Order size
- Weather or transport conditions
Custom-made or large orders may require additional production time.
Delivery Charges
Delivery fees are calculated separately depending on:
- Delivery distance
- Order size
- Quantity of furniture ordered
Customers will be informed of delivery costs before final confirmation of the order.
Order Processing
Once payment has been confirmed:
- Your order will be prepared
- Delivery arrangements will be scheduled
- Customers may receive updates regarding delivery progress
Customer Responsibilities
Customers are requested to:
- Provide accurate delivery details
- Ensure someone is available to receive the order
- Inspect products upon delivery
If there are any issues with the order, customers should contact us within 7 days after receiving the product.
Delays
While we aim to deliver on time, delays may occasionally occur due to:
- Weather conditions
- High order volumes
- Transport challenges
- Remote delivery locations
We appreciate your patience and understanding in such situations.
Damaged or Incorrect Orders
If a product arrives damaged or incorrect:
- Please contact us immediately
- Provide photos if possible
- We will assist with replacement or resolution according to our Refund & Returns Policy
Contact Information
For delivery questions or assistance, please contact:
Wicker Outdoor Furniture (Pty) Ltd
📞 +27 62 468 5405
📧 info@wickercraftcreations.co.za
🌐 Wicker Craft Creations Website
